A complaint is an expression of dissatisfaction with a real or perceived problem, whether it is about an individual, group, department or school as a whole. A complainant may be a parent or guardian, student, member of the public, supplier, contractor or staff member.
Responding to your complaint:
We will investigate your complaint, and do our very best to provide you with a response within 30 days. If we are unable to provide you with a response within this time frame, we will contact you and keep you informed of our progress. If necessary, we may need to contact you to obtain further details of your complaint. Once we make a decision regarding your complaint, we will tell you in writing and include the reasons for our decision.
We are committed to providing an efficient and fair complaint resolution process. We acknowledge the right to complain and actively solicit feedback in order to help us improve Bethel Christian School.
We recognise the importance of fairness in the complaints handling process. To ensure objectivity, the investigation of a complaint against a staff member will not be handled by the staff member whos actions are the subject of the complaint.
All fields marked with an asterisk (*) are mandatory for completion.
Please see our policy here for more information